Policies
Return Policy.
Damaged or incorrect items only · 360° unboxing video required
What we accept
Returns and replacements are accepted only for jerseys that arrive damaged, defective, or wrong (wrong size, wrong player, wrong colourway, wrong product).
We do not accept returns for change-of-mind, sizing preference, or fit issues once an item has been worn. Every size is listed on the size guide before checkout.
The 360° unboxing video (required)
Every claim must include a continuous, unedited 360° unboxing video. No video, no claim — this protects both you and us.
- Start the recording before the outer parcel is opened. The shipping label must be visible in the first frame.
- Rotate the sealed parcel a full 360° so all edges and tape are visible.
- Open the parcel on camera in one continuous take — no cuts, no edits, no pause.
- Show the jersey, the tag, and the defect / wrong item clearly on camera.
- Send the raw file to us on WhatsApp within 48 hours of delivery.
How to raise a claim
- Message us on WhatsApp support with your order reference.
- Attach the 360° unboxing video and 1–2 close-up photos of the issue.
- We respond within 24 hours with a resolution — replacement, exchange, or refund per your preference.
Not covered
- Change of mind, wrong size selected at checkout, or fit preferences.
- Claims raised without a valid 360° unboxing video.
- Claims raised more than 48 hours after delivery.
- Wash-related damage or wear from use.
Related
Stock-related order cancellations are handled under the Refund Policy (full refund within 24 hours).