Policies
Refund Policy.
Effective from launch · applies to all orders
Stock-related refunds
EXTESY runs short, honest production runs. In rare cases a piece you've ordered may become unavailable between checkout and dispatch.
If your ordered jersey becomes unavailable due to stock issues, you'll receive a full refund within 24 hours of us confirming the shortage — no restocking fee, no partial credit, no store-credit substitution.
How the refund reaches you
- UPI payments are refunded to the same UPI ID used for the order.
- Bank / card refunds land on the source account. Bank processing may take 3–5 business days after we release the refund.
- We notify you over WhatsApp and email the moment the refund is initiated, with the reference ID.
Not covered by this policy
Refunds under this stock-availability clause are separate from returns and replacements for damaged or incorrect items — those follow the Return Policy.
Questions
Reach us on WhatsApp support with your order reference and we'll respond the same day.